Thank you for choosing Natures Premiere! We are glad to have you apart of our growing family. Since we strive to offer you the best possible service, we have created a terms of use sheet to familiarize you with our policies and answer any additional questions you may have about our service. This merely serves as a guideline to our current terms of service, should you have any questions please feel free to give our office a call and we will be happy to assist you. Please be sure to read over this sheet carefully to avoid any confusion! Happy Diapering!
By ordering our service, you are agreeing to our Terms of Use:
Delivery Date and Time:
Your delivery day is determined by your location. When you order service, we will assign you a delivery day and all other information you will need about the service. This day will always be the same unless we need to reschedule due to harsh weather conditions, where you would be notified in advance first. Please keep in mind that we do all deliveries at night and cannot be committed to a locked time slot due to new customers, traffic, hold ups etc. We are in your area between 6pm-5am on your delivery day once a week, so you can expect your diapers to be dropped off within the given time frame. Our service days are Monday-Friday yet we are in different locations on different days and unfortunately cannot re-route or come back for your pickup if we miss you on the same night. We will contact you if we miss you to reschedule your delivery day but please note that there is a service charge of $20 for each missed pickup.
Drop off/Pick Up Location:
We ask for a safe spot either in front of your door, with your doorman, or a secure spot within your building.**Please note that you are responsible for lost or stolen diapers, so make sure the location is safe!** Since our delivery times fluctuate often, we ask that you provide us with a key so we can make a quick exchange. We are willing to be buzzed in but please note if we are unable to contact you, then you will be charged a missed pick up fee of $20.00. We will try to re-deliver the diapers later in the week.
Billing:
Since we a are a professional laundering service of items that are being delivered to your home, we require all payments in advance. We accept all major credit cards, checks, and cash payments, however we must have a credit card on file to activate your account.
Consultations:
We gladly offer at home diaper consultations. The price for such a consultation is $75. However if you go with our service then we will deduct that amount on your order. Payment is due before the consultation is given.
Returns:
For returning items such as diaper covers, snappis, sprayers etc. please make sure they are in excellent unused condition in all original packaging/tags in tact. We have a 30 day refund policy on all products, and a 15 day return policy on the diaper pail. Any cloth diaper service weeks purchased is non refundable. We will issue a store credit for any unused weeks of service. We do not accept any damaged or non resell-able products in exchange for a new product.
Business Hours:
We are open Monday-Saturday 8am-6pm. We are generally available by phone during 10am-4pm. All missed calls will be answered within 12-24 hours. Our business line is 877-492-5684. You can also email us at admin@naturespremiere.com, and someone from our staff will contact you.
Vacation Policy:
We will gladly suspend your service for the duration of your vacation for no extra fee. We will pick up all diapers on your scheduled day. For vacations longer then 2 weeks, we will collect all of the diapers, clean and dirty, so we can keep an accurate count of how many you have/need in rotation for when you return. If you would like to take the diapers with you on vacation, let us know and we will walk you through the options we have available for our vacation packages.
Handling dirty diapers:
We help make cloth diapering easy! All you need to do when you change your baby is toss the dirty diaper in the pail liner provided and we will take care of the rest! There is no need to dunk, rinse, wash or soak your diapers. We do ask however when your baby is eating solid foods, that you shake out all solids into the toilet. You can do this just by taking the diaper itself and shaking the poo in the toilet, or you can purchase a bio liner and simply toss the liner in the toilet and flush. Taking the solids out of the diaper before you toss it in the pail not only relieves stains, but also helps to eliminate any pail odor you may have. Please NEVER wash these diapers by yourself. We use commercial grade machines and have a very meticulous wash system for these diapers. Home laundering will not only stain the diapers but may also damage them as well. Leave the dirty work to us! : )
Missing items:
Please keep your diaper pail free from any foreign objects such as cell phones, watches, jewelry, toys, snappis, bags etc. We are not responsible for the condition in which these items are returned to you. We use commercial grade washing machines in a commercial facility so laundering these items with your diapers will ruin them. Please keep your diaper pail locked and out of the reach of children.
Stain Policy:
Here at Natures Premiere we are proud to say that not only are we one of the only services in the country to use an EPA certified detergent to launder all diapers, but we are also one of the few services that actually launders your babies diapers separately! Thats right, your babies diapers are never laundered with another babies. Now because you always get the same diapers back, any stains that form will be from your baby. Being that we use effective yet gentle detergents on your diapers, stains do happen but they can be prevented. We ask that you dump all solids out into the toilet before you throw the diaper in the diaper pail. We also ask that you use a bio liner, to help keep stains at a minimum. Although you will get diapers back that are lightly stained, any diapers that we feel are too heavily stained (such as a diaper having a dark or large stain that spreads across the diaper) will be rotated out and replaced with a clean, stain free diaper.Please do not toss a diaper with solids in it from a baby over 7 months old. Any damaged diapers due to repeated, preventable staining will be replaced at your cost.
Diaper Count:
We will furnish you with enough diapers to meet your needs. Each size has a different drop off amount. After delivering your full rotation of diapers over 2 weeks (half count each week), we will return to you the exact amount of diapers that we picked up from the week before..
Regular Diapers:
Preemie Diapers (4-7 lbs)-180 diapers rotated over two weeks (90 per week)
Newborn (6-10lbs) - 160 diapers rotated over two weeks (80 per week)
Infant (7-15 lbs)- 160 diapers rotated over two weeks (80 per week)
Capri (13-19lbs) 140 diapers rotated over two weeks (70 per week)
Regular (15-30 lbs) 120 diapers rotated over two weeks (60 per week)
Toddler(30-45 lbs) 100 diapers rotated over two weeks (50 per week)
Organic Hemp Diapers:
Size 1 (6-15 lbs) 140 Diapers (70 per week)
Size 2 (15+) 140 Diapers (70 per week)
Increasing diaper count:
Running out of diapers? No worries! We will glady increase your count in increments of 12. The first 2 dozen is on us. For each additional dozen we will add a charge of $2.50/wk to your account. If you find that you are running out of diapers for other reasons (leaky diapers, not a good fit) then contact our office and we will troubleshoot with you to see if it is a fold or size issue.
Lost or Stolen Diapers:
Surprisingly we have run into this issue several times where the diapers were either thrown out or stolen. We understand that things do happen and are happy to work with each situation individually but please keep in mind that once we drop the diapers off to your chosen delivery spot, they are your responsibility. The diapers we provide are high in quality and with that comes the inflated price (not to mention the hemp ones..eek!). We have very organized system as to how many diapers each person gets so your account will be charged retail price for EACH diaper that was in your delivery bag that week. Retail price for our diapers run anywhere from $2.50-$6.00 a diaper. Please choose a safe location for your diapers so there are no issues.
Cancellation Policy:
Please notify our office by 1pm the day before your service day with your request for cancellation and we will note it in our computers for our drivers. Please collect all of the diapers, clean and dirty, and place them in the liner for your last pickup day. All diapers are to be returned in the same condition as they were when we rented them out to you. Your account will be charged the full retail price for each missing diaper, so please be diligent in collecting all of the diapers for your last pickup day.Aside from your last week pickup fee ($30 for cloth, $40 for hemp) there are no other cancellation fees.
*When cancelling please keep in mind that we do not refund for half weeks if you do not want to be charged for a full week, then cancel at the end of your service week by 1pm the day before your service day, to avoid the service charge for the up coming week.
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