For delivery before your due date, sign up four weeks in advance. This is to ensure that you have your cloth/compostable diapers and supplies before baby's big arrival. You may order at any time, but please note we do not offer rush accommodations for late signups under any circumstances so please take note when ordering from NPDS. If we are able to rush your order we will certainly let you know.
**Please note: Any items on our shop are intended for service customers only. We do not offer shipping anywhere else outside of our customer base. We apologize for the inconvenience.**
Delivery Date and Time:
Your delivery day is determined by your location. We service families Monday night through Wednesday night between the hours of 8pm-2am. When you order service, we will assign you a delivery night (we have nighttime hours only). This day will always be the same unless we need
to reschedule due to harsh weather conditions, or holiday schedule conflicts which you would be notified in advance first. Please note, if you live in an area that requires tolls (applies only to Long beach or Rockaway Beach only) a toll fee will be added to your weekly charge.
Please be sure to take note and remember these guidelines so we can have a speedy, efficient exchange of your diapers weekly without any hiccups:
- Remember to leave all diapers out by 8pm in the waterproof liner we provide. We want to make sure we do not miss your pickup and can make a swift exchange.
- We do not offer reroutes of any kind, so if we miss you we will not have diapers to send you back the following week since you would have your full master count of diapers.
- We cannot buzz, knock or call so please make sure any issues with either getting into your building or private entry way is addressed so it does not interfere with us making the switch.
- Please close your liner (our drivers will love you for it!)
- Make sure you have a good email address (or 10!) on file to make sure you are receiving the reminder emails we send out on your delivery day.
Drop off/Pick Up Location:
Since we are a nightly delivery service, we need a safe location to make your diaper swap weekly.
Some common areas are:
- In the front of the front or back door of private homes
- With a doorman in a doorman building
- In front of your unit door in a doorman building
- In a safe, low traffic area of your key entry building
For buildings with no doorman that require a key to enter after hours, please note that *we must* have a key or building code to access your building.
Some things to remember when choosing a safe location for your weekly swap:
- Make sure its not easily accessible to the public (for example an open vestibule that can easily be accessed by a passerby) We will drop the diapers off in your chosen location however you assume the risk of items “walking off”.
- Pick a spot with low foot traffic. In front of your unit door would be a good spot as opposed to a vestibule.
- Make sure your doorman knows what your diaper liner looks like, and knows that your delivery will be made in the middle of the night
**Please note that you are responsible for lost or stolen diapers, so make sure the location you choose is a safe one**
Just a reminder:
- We cannot be buzzed up to your unit door so if we need a key to enter, please be sure to let us know when we send you your welcome email.
- We cannot call. We are simply too inconsistent with delivery times to ensure we would call the same exact time every week.
- We cannot knock. You value your babies sleep and we value your sleep!
- We cannot re route your delivery for a missed pickup. If we miss your pickup we will do a full pickup of your diapers the next week, with weekly drop offs resuming the following week.
- After initial drop off we offer a four week grace period to allow for adjusting to the diapers. After the four week grace period billing kicks in whether we do a pickup or not.
Prepping your liner for your delivery night (for compost service customers):
By 8pm, please make sure your bag is out for pickup and drop off. Our driver will swing by during the night and make the switch for a new pack of compost diapers. If we are unable to retrieve your bag we will pickup it up the following week.
On your delivery night make sure diapers are tossed in the provided compost bag we provided you the week previously. Should you need extra bags on hand you can either purchase them through NPDS or find them in/on any natural retail store/website. We use Biobags.
Please make sure the compost bag is tied tight (same as you would a garbage bag) to avoid and contents “spilling” out of the bag.
Make sure to leave out all non-compostable diapers and wipes of liner. This is very important. In order for NPDS to provide this unique service of composting your baby diapers, we must only pickup diapers that were purchased from us and can be composted.
Do not toss any compostable food, cardboard or other items in with compost diapers. Our compost facility keeps everything separated and in order to effectively compost diapers they must not be mixed with other items. We cannot collect diapers that are mixed with other compostable food, cardboard, or garbage items.
Prepping your liner for your delivery night (for cloth diaper service customers):
Have your liner out ready for our driver by 8pm. If we are unable to pickup your liner we will be back again the following week and do a “double pickup” of diapers for you. Please note we will have no diapers to drop off since we did not pickup any the week before hand. Make sure you have a good email address on file for our weekly email reminders.
Make sure bag is in the chosen location spot we agreed upon. In order to make a successful swap with your new diapers, we need to be able to locate them. Please only leave diapers in the designated spot that was originally agreed upon. Should you need to change that spot please call us ahead of time so we can update that location for you.
Please make sure to have liner bag closed tight. This avoids diapers being rattled and spilling out of bag. This also allows our drivers to make a speedy swap.
Make sure all cloth diapers are loose in liner and not tied up in plastic bags. In order for us to effectively launder diapers, we have systems in place to keep the laundering process smooth. Should any plastic bags be collected in your liner, we have to shut down machines and handle the bags to make sure they don’t end up damaging machines. This will accrue a $15 non refundable handling charge for every occurrence.
Keep liner clear of any garbage, diaper fasteners or other debris. The rental liner is for your rental cloth diapers only. Please be diligent in keeping out any disposable baby wipes, garbage, diaper fasteners and other small objects. Should we have to handle any items tossed into liner your account will be charged a $15 handling fee.
Be mindful that any personal cloth diapering products tossed in liner are not guaranteed to be returned. Since we wash your diapers separately we are easily able to track which items belong to whom, however since this is not a service that we are set up to provide, we cannot be liable for any lost or damaged items tossed into the rental liner. We use professional grade machines with high temperatures that will break down your items over time. If you have use laundering your covers, pocket diapers etc, you are agreeing that we are not liable for any damages.
Diaper Staining/Damaged diapers (for cloth diaper service customers):
When signing up with NPDS, you are receiving your own batch of rental diapers. All diapers are throughly inspected before we assign them to you. Any damage done to diapers upon retrieval of them after cancellation of service or size change will be billed to your account.
These diapers will only be used by your baby during your time with NPDS. They are not washed in tandem with other baby diapers. Any stains that develop on your baby diapers are from your baby which is why you will receive diapers back that have light staining on them. Any diapers with deep stains will be rotated out of your account and stain treated to try to remove stains.
Since these diapers are only used by your baby, you are responsible for maintaining them and ensuring they are returned in the condition they were rented to you.
In order to avoid damaging or staining, remember the basic care of cloth diapers:
Do not use any diaper creams that contain any type of fish, petroleum, cod liver based oils or calamine. These oils will create a waterproof barrier that will not only make your diapers repel and not work properly, but will also coat the diaper and ruin the fibers in them requiring rigorous washing methods which does not guarantee revival of the diapers.
Use only approved cloth diaper rash creams. When cloth diapering you don’t need a rash cream however if you prefer to use one only use cloth diaper approved ones or the more “natural” line of diaper creams. A few good brands we recommend are:
Grandma El’s Aveeno Baby Cj’s Butter
Thirsties Booty Love
Do not wash service diapers at home. When not done correctly, home laundering often leads to staining due to low water temperature, not sanitizing at a high enough temperature and not using effective detergents. This is fine for those who use their diapers on one baby, but not for service diapers.
Do not place cloth diapers in plastic bags as means of storage. By placing cotton diapers into plastic bags you are creating a breeding ground for bacteria and waste to be collected in the diaper which will cause irreversible staining to the diapers. The ink from the plastic bag will also smear onto the diaper and automatically stain it. If you need to store diapers between changes when you are away from the diaper liner, we recommend using a wetbag available on our online store.
Toss any solids out before putting diaper into liner. When baby starts solid foods, they will “go solids”. Be sure to toss these solids out before adding to the liner.
You can simply toss solids into your toilet
Use a bio liner that’s available on our online store. These liners look like thin fabric sheets and are placed inside of the diaper. Once baby goes the liner will crumple up and be ready to be discarded leaving hardly anything on diapers.
Use a diaper sprayer if you want to go the extra step. Diaper sprayers attach to the hose of your toilet and can be used to spray diapers clean. This is a very effective method however not at all required.
By dumping solids out of your diaper before adding them to the liner you are reducing any possible long term staining and greatly reducing any diaper pail odor.
Diaper count and Sizing (for compostable service customers):
When you sign up for Nature’s Premiere’s compost service you are receiving by default one pack of diapers per week but can certainly add more to your weekly drop off. Please note that you can pick a preferred brand to use however should that brand be out of stock you would receive the in stock brand until your preferred brand is back in stock. Below are brands we carry and their diaper counts for each size.
Nature BabyCare Diapers:
- Size 1- 40 count This size fits babies 8-14 pounds
- Size 2- 36 count This size fits babies 12-18 pounds
- Size 3- 31 count This size fits babies 16-28 pounds
- Size 4- 27 count This size fits babies 7-18 pounds
- Size 5- 23 count This size fits babies 24-55 pounds
- Size 6- 18 count This size fits babies 35 +
Bamboo NatureBaby Diapers:
- Size 1- 28 count This size fits babies 4-9 pounds
- Size 2- 30 count This size fits babies 7-13 pounds
- Size 3- 33 count This size fits babies 11-20 pounds
- Size 4- 30 count This size fits babies 15-40 pounds
- Size 5- 27 count This size fits babies 26-49 pounds
At this time we only carry the Nature BabyCare line of wipes. The wipes come in a 70 count per pack.
Diaper count and Sizing (for cloth diaper service customers):
When you sign up for NPDS you are receiving a set number of diapers for whichever size range you are in. Each size has a different amount. Below are the amounts you will receive with the weight ranges.
Upon your first drop off you will receive half of your master count (the count number being dependent on what size your in- see below), the following week you will receive the other half.
For example if you sign up and are using the newborn size diapers (the master count being 160) you will receive 80 the first week, 80 the second week, and whatever amount back the third week that we retrieved the second week.
Your master count is the full amount of diapers that are rented to you for any given size. You will always receive the same amount of diapers back that you sent in.
Should you need more diapers we offer a 24 count increase rotated over two weeks (so one dozen extra for two weeks). Should you need more than that there is a charge of $2.50 per dozen, per week.
We offer imported cotton and organic cotton diapers.
Imported cotton diaper sizes and counts:
Please note the counts below refer to your master count for each size. Your full count will be dropped off to you the first two weeks, then whatever we receive back from you from the third week on will be what you receive back.
- Preemie Diapers ( fits babies 4-7 lbs)-180 diapers rotated over two weeks (90 diapers for the first two weeks.
- Newborn (6-10lbs) - 160 diapers rotated over two weeks (80 diapers for the first two weeks)
- Infant (7-15 lbs)- 140 diapers rotated over two weeks (70 per week)
- Capri (13-19lbs) 120 diapers rotated over two weeks (60 per week)
- Medium (14-22lbs) 120 diapers rotated over two weeks (60 per week)
- Regular (15-30 lbs) 100 diapers rotated over two weeks (50 per week)
Organic cotton diaper sizes and counts:
- Small ( 6-12 pounds) 160 diapers (80 count dropped off the first two weeks)
- Medium (13-25 pounds) 140 diapers (70 count dropped off the first two weeks)
- Large (25-40+ pounds) 120 diapers (60 count dropped off the first two weeks)
The size ranges are to be used only as a guide as every baby is different and may or may not fit in one size even if their weight is lined up to fit that size.
Nature’s Premiere is a professional laundering service that requires all payments in advance. We bill in four week increments only, we do not bill by the week.
When you sign up with NPDS, you are paying for four weeks of diaper service. At the end of the four weeks, you are charged for the next four weeks of service. Should you want to cancel in between a paid bill period, a store credit will be issued, we do not offer cash refunds of any kind on paid service.
We accept the following forms of payment:
Credit cards- VISA, MASTERCARD OR DISCOVER
Checks- to be sent the last week of your bill cycle to be used towards the next month of service. All check paying customers still need to provide a valid credit card on file.
Once you sign up for service we collect a mandatory credit card to put on file regardless of your payment method (our online terminal does not save this information). Once your bill is due we would then either charge or invoice you (should you prefer to pay by check) for the balance.
All billing must be up to date to avoid any interruptions in your service.
We use Freshbooks invoicing system to email and record your invoices. You can easily use the Freshbooks link at the top of our website to log into your account, or use your monthly invoice email to login.
Recurring monthly billing is automatic unless you call to cancel.
We do not charge any starter or cancellation fees however we do charge our normal last pickup fee (your normal weekly service fee) which covers the last pickup and laundering of your diapers.
Any damaged rental products such as diapers, liners, etc, will be charged to your card upon canceling service.
All compostable diaper service fees and products are subject to NYS sales tax to be billed monthly. Please see invoice for tax fees.
We bill on Fridays, so if you would like to make changes on your account please do so the last week of your bill cycle which is listed on your Freshbooks invoice.
The rundown on billing:
- We bill in four week increments
- We do not offer cash refunds on paid service, only store credit
- We accept check payments and credit cards (VISA, MC, DC)
- Must have a valid card on file regardless of payment method
- We charge a last pickup fee (same as your weekly rental fee) when canceling
- Billing must be up to date to avoid service interruptions
- Any damaged items will be charged when processing cancellation
- Recurring billing is automatic unless you call to cancel service.
- All compostable diaper service items are subject to NYS sales tax
Items such as diaper covers, snappis, boingos, sprayers, wetbags, liners, etc. can be returned within 30 days of ordering.
All items must be in excellent unused condition in all original packaging with tags intact.
Diaper pails are non refundable unless damaged upon arrival.
Cloth diaper service weeks are non refundable. Any refund will be converted to store credit.
We do not accept any damaged or non resell-able products in exchange for a new product.
Customer service hours:
We are available by phone Monday-Friday 10am-4pm and Saturday 11am-1:00pm. All missed calls will be answered within 24 hours.
Our business line is 877-492-5684. You can also email us at firstname.lastname@example.org
To ensure we properly collect any account change info, you must either call in during our normal business hours and request your account changes no sooner than 10 days prior to your account change or use our use our account updates form on our site.
All changes must be made with at least 7-10 days notice.
We are happy to suspend your service while you are away. Please follow these guidelines for requesting vacation holds so we can properly credit your account:
- We need a 10 day notice on all vacation holds. This allows up ample time to fulfill your request.
- In order to ensure we get your request to the right department, we do not accept direct emails to our customer service email for vacation hold requests. Vacation holds can be made with a representative during our normal business hours or made on our online account updates form.
- You will receive a vacation credit for weeks where no pickup, drop off or rental diapers are made. Pickup and drop off count as weeks of service since we are still servicing you. Please note this does not apply for compost customers.
- For compost customers who do a skipped week, we honor the skipped week from the date you request until your resume date. We do not offer "pickup only" service for compost customers.
We must retrieve all diapers upon last pickup before vacation hold to fully credit your account. Should your full master count not be returned, you cannot be credited for the vacation hold. **this does not apply to compost customers**
Normal service charge will still be applied to your last pickup before vacation hold however your account will be suspended (not charged at all) until you return. You would see a credit on your next billing cycle.
We do not offer a “wash our diapers” vacation service at this time.
Service credit and Gift certificates:
New parents can set up a gift registry on our online site where friends and family can purchase gifts for you that can be used as credit towards diaper service or our online store.
When using our service any items purchased for you will be dropped off on your initial delivery night. We do not ship items before hand to service customers.
Please note the following about gift certificates and service credits:
Credit is not redeemable for cash. We do not offer a cash refund for any unused credit. Aside from our diaper service we offer a cloth/compostable diaper boutique where items can be purchased off of there.
Please note that we do not offer cash refunds on services purchased, even if you did not use your order . We will issue you a full service credit that can be used towards anything on our online store or for diapers shipped directly to you.
Credit purchased is good forever, however we will only accept it towards service up until 1 year of purchase. In order to avoid confusion on both ends this is a firm policy.
Email your order to us as opposed to ordering online. Unless you have a gift card number (many who gift credit don’t go through the gift certificate link so there is no code to use on our site) you wont be able to access your credits via our website. Send an email to email@example.com to access your service credits and to place an order.
In our effort to avoid paper waste we do not mail physical gift cards. All gift certificates purchased will be emailed to the address we have on file from your order. Should you want it emailed to another address please provide that information in the comments section of your order.
When placing an order for a friend or loved one, please make sure the "ship to" address is their address, not yours, so it is credited to the right account.
The “purchase by the week” diaper service option is only available to gift registry customers. We do not offer this option for those who want to try the service out or buy by the week. Should you not receive a full four purchased weeks of service we will bill you directly for the remaining weeks. We only service in four week blocks.
Lost or stolen cloth diapers :
As with any rental service this is a real situation we have dealt with in the past (although not often).
Please keep in mind that once we drop the diapers off to your chosen delivery spot, they are your responsibility.
Should diapers wind up stolen, thrown out, misplaced, etc, your account will be charged the full retail price for each diaper ranging from $2.50-$7.00 plus tax. Rental liners retail $25 each.
To avoid diapers “walking off” please choose a safe location for your diapers by following the guidelines above.
We do not offer re routes as an option for missed pickups.
We service a large service area and in order for us to maintain lower prices and run an effective,efficient delivery system we cannot reroute our drivers to pickup diapers as we are in your area only one night per week.
We send weekly reminders to you so it is easy to remember to put our you bag for pickup. Please keep your email and contact information up to date so you are receiving our reminders.
Cancellation Policy (for both cloth compost diaper service customers):
When potty training is complete or you are no longer in need of our services, please follow the below guidelines request a last pickup.
Please call our office 10 days before your last scheduled pickup day. We will go over your last billing with you and other important information to swiftly close out your account.
We do not process service cancellations through email. We need to collect and supply information to you in order to successfully close your account. Should we not be notified by phone your account will remain active until you call in.
Make sure to leave all diapers and rental material out for pickup on your last day in the liner provided. All diapers can be tossed together as they need to be re- laundered again regardless if they are used or not. Do not separate bags, the liner is big enough to contain your master count.
All diapers must be returned in the same condition as they were when we rented them out to you. This is important. If any diapers are not able to be reused by another customer due to deep staining, damage, etc, your account will be billed to replace the diaper(s).
Your account will be charged the full retail price for each missing diaper, so please be diligent in collecting all of the diapers for your last pickup day. In order to close your account we need all rental material back. Should all diapers not be
retrieved on the last pickup night, you would be charged for each missing diaper/liner on the next billing day.
Be mindful to cancel service scheduled for your last billing week to avoid having a credit. We do not offer cash refunds for unused service weeks so in order to avoid having a store credit on your account be sure to schedule your last pickup day to be the last week of your service (4th billing week).
Aside from your last week pickup fee there are no other cancellation fees. Your account will be charged your normal weekly service fee for the last pickup. Should there be missing or damaged items your account bill be charged separately.
For compost service we would discontinue pickups effective immediately and compost diapers would be disposed of by you. On the last week of your bill cycle we will drop off your normal compost diapers and retrieve the diapers from the week before, however we will not be back the following week to do a pickup only of the compost diapers. Those are yours to discard.
We thank you very much for your business. We appreciate all of our families and urge anyone who has any questions or concerns to call us ASAP and we will do our best to resolve them. Thank you for supporting a family owned and operated business, we very much appreciate your support!