1-877-492-5684

Eco diapers delivered from Long Island to NYC we service from Riverhead Long Island to 150th street in NYC.

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1-877-492-5684

ECO DIAPERS DELIVERED FROM LONG ISLAND to NYC we service from Riverhead Long Island to 150th street in NYC.

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FAQ - Cloth Diaper Service

FAQ - Cloth Diaper Service



For our full terms of use and service policies, please visit here to familiarize yourself with how our service operates. Below is an overview of how the service works and what you can expect when using cloth diapers. 

We do the dirty work so you dont have to! Each week, on your scheduled delivery night, NPDS will wisk away your used diapers for a batch of clean, fresh, pH balanced cotton diapers for the week ahead. Its that easy! 

What is Included
Our service includes the use of our cotton prefold diapers and the laundering of these items. We also offer different packages that include Snappis, covers, diaper pails, etc. to fit your needs, as well as a complete online store.

What You Do
On your delivery day all you need to do is put the used batch of cotton diapers from the previous week out for pickup in the hospital grade liner provided in the pre-designated area (front porch for houses, in front of doors for apartments, etc.) agreed on. Please shake out any big solids into toilet and flush to help prevent stains and limit diaper pail odor. Our service then takes away the full bag and leaves you with a set of clean diapers. There is no reason to rinse the diapers before putting them in the hamper. We do that for you. Please do not try to wash diapers at home as home laundering generally causes detergent buildup and can stain diapers.

Delivery Day/Time
We ask that all new sign ups register with Nature's Premiere at least 4 weeks before their delivery date. It generally takes us 2 weeks to process your order. We aim to schedule your first drop off 2 weeks before your due date, so you have the diapers on hand and ready for when baby comes. As soon as you have your baby just give our office a call 877-49-CLOTH, and we will get you into our delivery route for the coming week.    

Our Count System:
This is the way our diaper service figures out how many diapers we send.
The first 2 weeks we deliver a full count of fresh, clean diapers.
The third week we deliver the amount that was dirty the first week.

Like this:
Week 1 - We delivered 80 clean diapers.
Week 2 - We delivered 80 clean diapers. We picked up 77 dirty diapers from Week 1.
Week 3 - We delivered 77 clean diapers. We picked up 68 dirty diapers from Week 2.
Week 4 - We delivered 68 clean diapers. We picked up 75 dirty diapers from Week 3,
and so on.

Diaper Inventory
When you start service, we will supply you with a full "master count" of diapers to fit your needs. You will typically change a baby 12 times/day or every 2 hours during the first few weeks. If additional diapers are needed, just let us know.  To increase your inventory, call our office and we will increase your count by two dozen for free. If you still need more diapers added to your delivery then there is a fee of $2.50 per week added to your service account. If you have more diapers than you need, please contact us to reduce your inventory.

What am I getting with Natures Premiere Diaper Service?
With Natures Premiere, you are not just getting cloth diapers. You are purchasing a service that fits your needs, either cloth or compostable. We offer full customer support and welcome any feedback. You are also receiving weekly pick-up, cleaning, and delivery of your diapers and any other diapering supplies that you may need right to your door. 

Where is your delivery area? TOP
We service all of Suffolk (from South Hampton west, we do not service Montauk) and Nassau County, Queens, Brooklyn, Bronx and Manhattan.

If I live in an apartment building, do I need to provide a key? TOP

We will work with you to find the most secure way to deliver and pick up your diapers.

How do I use cloth diapers? TOP
Since cloth diapers are not mainstream (yet!) many people are intimidated by using them. We will help you become confident in using your new chosen diaper by providing a free Skype consultation when you order service. We will go over folding techniques, diaper area care and what to do with the dirty diapers that need to be picked up. Skype consultations are 30 minutes and require an appointment. 

Is using a diaper service sanitary? TOP
Yes. We are a professional laundering service that follows the strictest guidelines on sanitation in our facility. We do not mix your babies diapers with another babies diapers when laundering - this is how we monitor each customers load of diapers. 

Where do I keep my soiled diapers? TOP
When you sign up for service part of the rental package we provide include two hospital grade liners, rotated bi weekly. You would store your diapers inside of this liner during the week, then on your delivery night you would tighten the bag up and leave out for your weekly diaper swap. When out and about, we highly recommend using a wet bag which comes in several sizes to fit your needs. The most popular sized wet bag we carry is the medium size which holds between 4-8 diapers. 

Do I have to sign a contract? TOP
No, you may cancel at any time. Simply let us know before your last delivery and we will pick up all diapers and bags. There is a last pick up fee on your last pickup. Please see our terms of use on remaining service credits. 

Can I use them when we go out? TOP
Today's cloth diapers are so easy to use that anyone can put one on the baby. Just bring a waterproof wet bag out or provide one for your caregiver. All they have to do is toss the diaper in the wet bag, and store until you get it home and can throw it in your diaper pail. It's that easy!

What do I do if the diaper cover gets dirty? TOP
Diaper covers can be washed on any normal machine wash cycle. They are very durable and will be fine through many, many washings. You can also spot wash them with your baby's normal detergent in the bathroom sink and hang them in the tub to dry. We always recommend having at least 4-6 covers in rotation.

What are Snappi's? Should I use them? TOP
Snappi's are the modern version of diaper pins. Using them will hold the diaper on your baby more snugly and will minimize or prevent waste from staining the cover. Some parents love them, some don't. Nature's Premiere provides 1 Snappi with start up kit additional Snappi's can be purchased from Nature's Premiere Diaper Service for $4.25 each.

What is a diaper cover? TOP
A diaper cover goes over the prefold diapers that  Nature's Premiere Diaper Service provides. Being waterproof, it prevents leaks and keeps babies clothes dry. It has Velcro tabs that easily fasten the cover onto the baby to make a snug fit. We recommend either Thirsties or bummis, and sell them on our online store.

How often should I change my baby? TOP
Regardless of what kind of diaper you use, you should change your baby at least every two hours. Changing frequently greatly reduces the chance of diaper rash. Bacteria begins to form as soon as a child wets or soils, and leaving a diaper on a baby for prolonged periods can not only produce irritation but compromise the skin to the point of serious infection. The chemical dryness of disposables has produced a great lowering of standards in baby care because parents are led to believe that as long as the diaper feels dry, it's all right to leave on. It isn't! Dry does not mean clean, and the urine absorbed by the chemicals used in disposables stays right next to a baby's skin. (As does feces, which are a tremendous breeding ground for noxious bacteria.) Chemicals are not a substitute for the attention babies need, and "set-and-forget" diapering is not healthy.

Will I get the same diaper's back? TOP
Yes - your service is personalized. You'll receive the same diapers back each week, except for diapers that are badly stained or worn out, which are replaced. We never mix and match with another baby's diapers! Our small grade commercial washing machines allow us to launder each customer's diapers separately while still using less electric and water then home laundering. We take pride in our green laundering practices, so if you ever have any questions, just ask! We are are happy to give you a detailed description of how your diapers are laundered.

Do you have a referral program? TOP
We sure do! Current customers will receive 1 free week of service when they refer a friend to our service as our way of saying thank you.

What if I am out of town but still want to use the diapers? TOP
We recommend purchasing your own small stash of cloth diapers for vacations and service holds. We do not offer a wash your own program at this time.

I need an extra diaper liner per week, is there an additional fee? TOP
The liners we provide as part of the weekly service are generous enough in size to contain a large amount of diapers. Should you request more than the one liner we provide you per week, there is an extra $5 charge per week to cover the laundering and rental of the liner. Just email us at customerservice@naturespremiere.com to request one prior to your next delivery night.